Frequently Asked Q & A

Q: Are you a manufacturer?

A: Yes, we are the original manufacturer since 2012.

Q: Is that Sample free?

A: Yes, Free Sample #we ensure mass production quality#
1. If you have Office in China, Please give us the Chinese Address and Consignee.
2. You need to pay the express cost if you are abroad. (Payment By West Union or MoneyGram )
We'll arrange the sample for you ASAP. Please also inform us what requirements you need including about the weight, dimension, etc.

Q: Do you accept the OEM order? Can you produce charcoals the same like ours?

A: Absolutely, we will try our best.
Sample First. We couldn't give you any guarantee now, but we will try our best to meet your requirement.

Q: Do you help to choose and design, packing and packaging?

A: Yes, we will give you suggestions. Which one is best seller in your market.

Q: How to contact us?

Q: How to contact us?
A: Please fill in "Contact me" form. Or mail us the product you interest in, you will get reply within 24 hours.
E-mail: abcharcoal@gmail.com

Q: Which kind of payment terms do you accept?

A: For small order, you accept T/T, Western Union or PayPal,
Large order by T/T to our company account

Q: Can you give me a discount price?

A: Of course, it depends on your quantity.

Q: How to confirm the Product Quality before placing orders?

A: #free samples# We will manufacture the products according to your requests. You only need to pay the shipping cost or arrange a courier to pick samples up.

Q: How do you treat quality complaint?

A: First of all, no one is perfect. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss at a reasonable price.

Q: Is this charcoal is 100% natural?

A: Yes, 100% natural bamboo sawdust.

Q: How to light up and how long does it burn?

A: Lighting with small gas stove or gas light starter, or biomass fire starter. Light time: above 10 minutes, as this charcoal is high fixing carbon, high compressed density to keep longer burning time.

Q: Can I order small quantity, such as 5tons, or 10tons?

A: Sorry, as charcoal is DG cargo( dangerous, burning kind, ect), very few SHIPPING FORWARDER to accept to delivery, especially on LCL shipment. So the MOQ is 18tons/20FT,

Q: Can I use our brand and carton design?

A: Yes, it is available. But we suggest the brand and carton design should be within 2 colors and normal brown paper background.

Q: Can we share your partners at our local market?

A: We would like to share with you, but we have to consult with our current partners, especially some distributors and wholesaler, who would not like that we reveal their supplier's info to protect business confidential.

Q: Recommended Applications

Open Grill charcoal BBQ
Brazier / Outdoor Fire heating
Kettle Charcoal BBQ
Built-in Charcoal / Spit Charcoal BBQs
Best way to light charcoal is over a gas stove
Please do not try to use fire lighters due to chemical fumes.